Case 8
The Claimant Chatbot
Open the file, inspect the artifacts, and decide what the evidence can support before the replay appears.
Case intake
The Claimant Chatbot
After the verification-score pilot, the state benefits agency wants to launch an LLM chatbot to reduce call-center volume. The demo is smooth: the bot answers common unemployment questions, summarizes document requests, and points claimants to forms. The launch team wants to go live on the homepage next month.
You are reviewing the evaluation packet before the chatbot is allowed to answer live claimant questions.
View transcript
The demo landed really well. The bot handled the top questions and could take pressure off the phones before the next filing wave. I need a launch recommendation that is practical, not theoretical.
Evidence board
Work the scene
Inspect artifacts in any order. Sort what each one does, cite the few you would rely on, then assemble a final judgment with confidence.